Salesforce Business Analyst

Salesforce Business Analyst

Grand Rapids, Michigan
Posted 1 year ago

A Strategic IT Company. Delivering Big Results.

Position Description:

Salesforce Business Analyst – Expertise in Sales and Marketing Cloud

Job Description:

  • Partner with internal Business teams to develop roadmaps and define business processes while creating associated system requirements.
  • Organize and manage project work to drive predictable delivery. On-time and on-budget.
  • Lead/participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification and resolution.
  • Understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to Salesforce release upgrades.
  • Maintains a high-level familiarity with other IT system / business application capabilities and scope definition to make recommendations about potential upstream/downstream integration or functionality intersection points.
  • Provides work estimates that permit prioritization and assignments to be made
  • Oversee day to day operations, maintenance, and support of Salesforce CRM environment.
  • Able to effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner
  • Utilize analysis and diagramming tools to represent business processes.
  • Maximize the value from Salesforce and make decisions on in-built vs custom build solutions.
  • Continuously expand Salesforce knowledge and leverage new capabilities and features to meet business needs.
  • Coach and mentor peers and emerging members of the team while advocating for Salesforce best practices.


  • Salesforce Admin Certification (current)
  • In-depth understanding of the capabilities and constraints of the SFDC CRM application.
  • Self-motivated, creative and team player with customer focus
  • Strong problem solving and critical thinking skills
  • Excellent oral and written communication skills
  • Agile Methodologies
  • Demonstrate the ability to work systematically and logically to analyze situations, resolve problems, identify root causes, and anticipate implications


Working knowledge of JIRA, Visio


  • Minimum work experience: 5+ years of work experience in IT
  • 2 to 5 years of experience with Salesforce Service Cloud, Sales Cloud and Marketing Cloud

Job Features

Job CategoryInformation Management Systems

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